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"Helping
your organization become Customer Centric"
Enabling
your Front End Processes, People and Technology
Allowing your
organization to become "Customer Centric". Helping you
focus on client satisfaction, retention, service delivery, product delivery
and sales maximization at your lowest possible cost. All services
are designed with a vertical industry and ecommerce focus (currently frameworks are available for
P&C insurance companies and manufacturing/distribution industries).
- Oracle JD Edwards ERP process
design, selection and implementation
- Siebel CRM process
design, selection and implementation
- "Customer Focus" reviews
- ERP to CRM Integration
- e Business strategy
- Sales channel maximization
- Organizational readiness assessments for
CRM
- Service quality reviews and
monitoring
- Sales, Service and Marketing
alignment and coexistence strategies
- Executive Briefings (What is all about? Do I
need ?)
- Knowledge Management
- Brand Management Assurance
- Service cost reductions
- Sales Force Automation
- Call Center processes
- Vendor Negotiations (Terms & Conditions;
Agreement / Contract Evaluation)
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